Total Printing Systems - 201 South Gregory Drive, Newton

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Reviews about Total Printing Systems

• Jeff Becker
  ★ ☆ ☆ ☆ ☆
  Everything started out fine. But once proofs and books were shipped, it was clear that they didn't know how to package things properly or manage their quality. Both proofs were damaged. The first shipment of books had damaged books, and of the 12 books, 5 were not clean inside and were totally unacceptable. It took 3 weeks to get replacements. The color of the cover on the replacement books didn’t come close to matching the proofs, or the books that I already had. Two of the 5 books had damaged corners. It took nearly a month to get replacements, during which time I had to manage a very unhappy customer. I would have expected to have been considered a priority, rather than an afterthought, especially after the second shipment of unacceptable product. Clearly, I was NOT a valued customer. I will not hire them again.

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